Returns & Exchanges

At Roses&Co , your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to make the process simple and stress-free.

Returns

• You may return items within 14 days of delivery for a full refund or store credit.

• Returned items must be unused, unworn, and in their original packaging, with all tags and certificates included.

• Please note: custom or personalised jewellery (such as engraved items or bespoke designs) are non-returnable unless faulty.

Exchanges

• If you would like to exchange your item for a different size, style, or product, simply contact our customer support team within 14 days of delivery.

• Exchanges will be processed once the returned item is received and inspected by our team at Roses&Co .

Non-Returnable Items

• Gift cards and promotional items.

• Customised, engraved, or bespoke jewellery.

• Items damaged due to misuse or improper care.

Return Process

1. Contact our support team at support (Info@rosesco.uk ) to initiate your return or exchange.

2. Carefully package the item with all original documents (including diamond certificates, if applicable).

3. Ship the item back using a tracked and insured delivery service.

4. Once inspected, your refund or exchange will be processed within 7–10 business days.

Refunds

• Refunds will be issued to the original payment method.

• Please note that shipping costs are non-refundable.

• If an item is returned damaged or missing components, a partial refund may apply.

At Roses&Co , we are committed to providing you with a seamless shopping experience and exceptional service every step of the way.